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Mac OS X Wireless Setup

Jump to: Troubleshooting | Damaged/Corrupt DownloadManual Configuration | Removing Eduroam

Clearpass Issues can be resolved here.

Network Requirements

  • Mac OS X (10.8 and above) devices must configure for the eduroam network to gain full internet access on campus.
  • An administrative account to install software.
  • Antivirus software running real time protection must be installed. (Avira is recommended).
  • Patching must be enabled.
  • Clearpass Onguard must be installed and running. This will be installed when configuring for eduroam.
  • Clearpass confirms antivirus and patching are setup correctly. More information can be found at www.csuchico.edu/nac.

Getting Connected to Eduroam 

1. Connect to the "csuchico" wireless network.

2. Open a web browser (i.e. Safari, Chrome, Firefox) and navigate to any website, it should redirect to the page below OR run the attached file named "Wifi_California_State..."(If not, enter the URL www.csuchico.edu/eduroam).

Select "SET ME UP". 

Initial setup page to get configured for eduroam

3. Confirm the chosen operating system is correct and select "Join Now". It will download the proper installer.

Selecting the correct Mac OSX Version if not auto selected.

4. Open the downloaded .dmg and run the SecureW2 JoinNow Installer by double clicking it.

Contents of downloaded Secure W2 .dmg file with Secure W2 app.

5. Depending on the security settings of the computer, a warning may or may not pop up.  Select "Open".

If the file prompts saying it is "Damaged " and cannot be opened, follow these steps and then proceed to step 6.

Secure W2 Join Now is an application downloaded from the internet. Are you sure you want to open it? Selected "Open"

6. This will begin the installation of ClearPass Onguard. Select "Continue".

Begin ClearPass installer by selecting "Continue" in message box.

7. Continue through any further installation prompts.

Verify that you want to install software on your computer.

8. At this point another prompt may appear for credentials. This is the computers login credentials NOT Chico State.

Enter in computer credentials to allow software installation.

9. It should complete successfully. Select "Close".

Software successfully installed.

10. After the installation of Clearpass is complete, a prompt from Clearpass will request Chico State credentials.

Login to ClearPass with User credentials.

11. Once the program loads, you will be prompted to enter in your Chico State Username and password. Select "Next".

Secure W2 prompt asking for user credentials and then selecting "Next".

12. A window will prompt for credentials. This is the computers login credentials NOT Chico State. Select "OK".

Sercure W2 wants to make changes. Type your computer password to allow this.

 

13. The installation successfully completes when it is "Joined..". Select "Done"

Eduroam successfully joined.

If there problems connecting with the steps above, RESTART the computer and one more time.

 

Resolving issues with "Damaged" or corrupted downloads.

1. Open the "System Preferences".

Opening the system preferences.

2. Open the "Security & Privacy" settings.

Opening the Security and Privacy settings.

3. In the "General" tab, select the Padlock (and enter computer credentials) to unlock the window to make changes.

Selecting the General tab and the padlock to unlock settings to make changes.Enter Computer credentials to unlock the settings.

4. Select the "Anywhere" radio button and select the Padlock again to save the changes.

Selecting the Anywhere option to allow the SecureW2 installation to occur.

5. Close out the Window, and rerun the steps to get configured. (You may change the setting back if desired upon completion.)

6. If issues persist, see the troubleshooting step and manual configuration options below.

Troubleshooting eduroam configuration

1. Open the Keychain Access and remove any eduroam profile that may exist.

- Keychains: Login | Category: All Items | Select any "eduroam" profiles and hit the "delete" key on the keyboard.

Deleting old eduroam profiles that may exist

2. Run through the Configuration wizard at the top of this article again.

3. If there are still issues, remove the eduroam keys again and try the manual configuration below.

Manual Configuration for eduroam

This method maybe used if there are issues with the normal method or for older versions of Mac OSX. Clearpass Onguard is still required and will have to be installed after this process.

1. Download the "eduroam MobileConfig" profile from above.

2. Open it, and select "Continue".

Open and install the eduroam profile for Mac OSX

3. Confirm the installation of the profile buy selecting "Continue".

Confirm the installation of the profile.

4. DO NOT enter a password. Select "Install".

Bypassing the password field and selecting install

5. Enter your computer login credentials.

Entering computer credentials to install the profile.

6. A Mac Wireless window will prompt, OR connect to the eduroam network to make it prompt. Replace any username that may appear in the Account Name box with your Chico State login credentials.

Entering Chico State username and password to connect.

7. It may take a few minutes, but it should connect. Select the back button the "Profiles" Window.

Profiles window that may be closed.

8. Select the "Network" settings and open the "Advanced..." wireless settings.

Open the network settingsSelect the advanced settings to remove non-used SSIDs

9. Remove the "csuchico" and "csuchico-guest" networks from the list of known networks by highlighting and selecting the minus.

Removing the Csuchico and csuchico-guest networks

Removing eduroam

1. Open the "System Preferences".

Apple logo in upper left hand corner of screen and then select "System Preferences...".

2. Select the "Profiles" icon.

System Preferences main menu with "Profiles" selected.

3. Select the "eduroam mobileconfig" and the minus "-" symbol at the bottom of the page.

Select "eduroam mobileconfig" in left column and then "-" at the bottom of the screen.

4. Confirm the correct profile is being removed and select "Remove".

Alert box "Are you sure that you want to remove the profile "eduroam mobileconfig"?" Select "Remove".

Feedback

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Details

Article ID: 7658
Created
Wed 7/15/15 1:53 PM
Modified
Mon 4/3/17 2:41 PM

Files (2)

mobileconfig

SecureW2.mobileconfig

4/3/2017 10:54:19 AM 
dmg

WiFi_JoinNow_Wrapper.dmg

4/3/2017 10:51:35 AM