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Blackboard Learn FAQ

Answers to questions frequently asked about Blackboard Learn.


I can't log into Blackboard Learn.

If you are unable to access Blackboard learn, contact ITSS for help. Our contact information is at the bottom of this page. 


 

My course list is incorrect.

If you cannot see all your enrolled courses in Blackboard Learn, contact ITSS for help. Our contact information is at the bottom of this page. 


 

How can I change my Learn notification settings?

Blackboard Learn uses notification icons to let you know when there is new content in any of your Learn courses. You can changes the settings used for these notifications in My places: 
 


In My Places, click on Edit Notification Settings. 


 

I want to access Blackboard from my phone, tablet, or other mobile device.

The Bb Student app is available through the Play Store for Android or through iTunes for iOS devices.  We recommend that students do not take exams on mobile devices, since some questions may not appear correctly. 


 

I cannot see a specific quiz, assignment, or learning module in my Blackboard Learn course content.

This is usually set by the course instructor. Instructors can restrict access and "hide" modules from view. Sometimes, access to certain modules is dependent on the completion of another module (i.e. Quiz #2 might not be available until Quiz #1 is complete). If you are unable to view a module, contact your instructor and find out if the content has restricted viewing policies. 


 

I was in the middle of taking a test or quiz in Blackboard Learn and I lost all my progress.

If something happened while you were completing an assignment or taking an exam in Learn, contact your professor immediately. Keep a record of what happened. If you think that there is a technical problem with Learn or with your computer, contact IT Support Services, and we will do our best to assist you. 


 

What is the difference between Email and Messages in Blackboard Learn?

Messages are a course-specific communication tool. That means that they exists solely within the confines of the course you are creating the message in. Email uses WildcatMail (for students) and Exchange (for faculty). It will forward a copy of the email to your inbox and the recipient's inbox. 


 

I sent an email to my professor in Learn.

Blackboard Learn does not keep a copy of sent emails. When you send an email, you will receive a copy in your WildcatMail inbox. If you have set up mail forwarding with WildcatMail, then the message should be in the forwarded email inbox. 


 

I can't open a document in my Learn course.

Most documents in Blackboard Learn are Microsoft Word or Adobe PDF files. A compatible program that can open these files must be installed on your computer in order to open the documents. Word is part of the Microsoft Office suite, which can be purchased at the BMU in the AS Bookstore. Adobe Reader is free and can be used to view PDF documents. You can download the newest version of Adobe Reader here. If you are still unable to open the files, please contact your professor. 


 

I can't play a video in my Learn course.

There may be a problem with the web browser you are using. You can try clearing your browser cache to resolve this issue. Another option is to try saving the video and renaming it from .RV to .RAM, and then open it with RealPlayer. If you are still having issues, please contact your professor. 


 

The course menu for my class disappeared.

You can click on the blue bar to the right of the course menu to reveal it. In some cases, this bar might not be visible if you use Internet Explorer. Try hovering your mouse cursor over the area to the right of the course menu. If the bar does not appear, you may want to try using a different web browser (such as Firefox or Google Chrome). 


 

I get an error message when I click on the link to Blackboard Learn.

There may be a problem with the web browser you are using. You can try clearing your web browser's cache, or you may want to try using a different web browser (such as Firefox or Google Chrome). 


 



Other online support for our specific version of Blackboard Learn (v9.1) can be found at Blackboard's Web site:

https://help.blackboard.com/en-us/Learn/9.1_SP_12_and_SP_13/Student

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Details

Article ID: 15593
Created
Wed 8/3/16 10:55 AM
Modified
Fri 2/10/17 11:56 AM