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Skillsoft Courses Not Launching

Users may get to their CATALOG or MY PLAN section of their profile and click the course to launch it and “nothing will happen”. The majority of the time this is due to a pop-up blocker being enabled on their browser. Here are the steps to take to have their pop-up blocker disabled for the site. 

Internet Explorer User

Usually if nothing happens on the first time you click the launch button a prompt will appear at the top or bottom of the screen (depending on which version of Internet Explorer is being used). Users can allow the pop-ups for this site and the browser will remember not to block pop-ups from the SkillPort training.

Internet Explorer blocked a pop-up

If you do not get a prompt, you will need to manually go into your pop-up blocker setting:

Click on Tools > Pop-up Blocker > Turn off Pop-up Blocker

If you would like to allow Pop-ups for the site:

Click Tools > Pop-up Blocker > Pop-up Blocker Settings

Enter the Skillport address listed in the screen shot below *skillport.com

Click Tools > Pop-up Blocker > Pop-up Blocker Settings


Firefox Users

Firefox icon

Firefox will also prompt you if your pop-up blocker is enabled with a prompt in the top part of the browser. Make sure to click “Always Allow on this site”. 

To manually disable pop-ups in Firefox: Click Firefox Menu Tab in top Left hand corner.  Firefox menu button

Click Options > Content Tab, Click Exceptions next to the Block pop-up windows

Click Options > Content Tab, Click Exceptions next to the Block pop-up windows

Allow for the site listed below:

Allow for the sire "centralstationu.skillport,com"


Google Chrome Users

Google Chrome icon

Chrome will prompt you if your pop-up blocker is enabled. You will want to click “Always allow pop-ups from centralstationu.skillport.com”

Always allow pop-ups from centralstationu.skillport.com

To manually disabled pop-ups:

Click the Chrome menu Chrome menu on the browser toolbar.

Select Settings > Click Show advanced settings.

"Privacy" section, click the Content Settings button.

"Privacy" section, click the Content Settings button.

In the "Pop-ups" section, click Manage exceptions.

Manage exceptions

hostname pattern


Safari Users

Safari icon

It is important to enable pop-ups and allow cookies in Safari to launch Skillsoft courses properly.  Below are instructions for enabling both within Safari versions 6, 7 and 8

Safari 8

Go to the Safari menu and choose preferences.  Click on security and deselect the Block pop-up windows

Go to the Safari menu and choose preferences.  Click on security and deselect the Block pop-up windows

Next, go to privacy and under Cookies and website data, select "Allow from websites I visit"

Next, go to privacy and under Cookies and website data, select "Allow from websites I visit"

Safari 6 and 7

Go to the Safari menu and choose preferences.  Click on security and deselect the "Block pop-ups windows"

Go to the Safari menu and choose preferences.  Click on security and deselect the "Block pop-ups windows"

Next, go to Privacy and make sure you have Block cookies and other website data from third parties and advertisers selected

Next, go to Privacy and make sure you have Block cookies and other website data from third parties and advertisers selected

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Details

Article ID: 11745
Created
Tue 3/15/16 1:33 PM
Modified
Wed 3/16/16 11:56 AM