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This is not a public article. Only members of DoIT have access to this article.
Chico State is in the process of migrating student email addresses from Gmail (mail.csuchico.edu) to Microsoft Exchange (csuchico.edu). During this transition, it's essential for students to know which email address to use when accessing various campus accounts and services. This article provides a comprehensive list of services in Learning Technologies, how to access them, and the email address in use for each service.
The intended audience of this article is support personnel needing to troubleshoot student access issues to Learning Technologies applications.
Service Overview
The following table summarizes the key information about accessing various campus accounts and services in Academic Technologies:
| Service |
How Typically Accessed |
Direct Login URL |
Student Email Address |
| Canvas |
Portal |
Canvas Login |
[username]@csuchico.edu |
| Poll Everywhere |
Direct |
Presenter Link
Audience Link |
[username]@csuchico.edu |
| Google Drive |
Direct/Portal |
Google Drive |
[username]@mail.csuchico.edu |
| Pronto |
Direct |
Pronto Login |
[username]@csuchico.edu |
| Publishers (e.g., McGraw Hill, Pearson, etc.) |
Canvas |
Various |
[username]@csuchico.edu |
| Zoom |
Portal/Canvas |
Zoom Login |
[username]@csuchico.edu |
| Microsoft Services |
Direct/Portal |
Microsoft Outlook |
[username]@csuchico.edu |
| Kaltura |
Direct/Canvas |
Kaltura Media |
[username]@csuchico.edu |
| CSU Learn |
Portal |
CSU Learn |
[username]@csuchico.edu |
Explanation
The transition from Gmail (mail.csuchico.edu) to Microsoft Exchange (csuchico.edu) email services may cause confusion about which email address is in use for various campus accounts. To clarify:
-
@mail.csuchico.edu: This email address is still used for one common service: Google and its connected apps.
-
@csuchico.edu: Use this email address for Microsoft services such as Outlook. Additionally, when you are on campus, you can use [username]@csuchico.edu for Eduroam access.