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Quick Links: | Resolve the CSU Learn Token Error | What to Do If the Error Continues |
Resolve the CSU Learn Token Error
If you receive the message “Error while processing tokens. Please contact your system administrator,” this indicates a system authentication issue and is not related to any specific CSU Learn training content.
Follow the steps below to resolve the issue:
- Clear your browser’s cache and cookies through your browser settings. You can follow the guide on our Knowledge Base: Clearing Web Browser Cache and Cookies
- Navigate directly to CSU Learn instead of using a link from an email.
- Select Chico and log in using your campus credentials.
- Click Assigned Training.
- Select Register or Start to begin your training.
What to Do If the Error Continues
- Log in to the CSU Learn Profile Attributes page using your campus credentials.
- Take a screenshot of the table and email it to training@csuchico.edu for further assistance.
Still need help? Contact training@csuchico.edu for further assistance.
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