Required Information for New TeamDynamix Services

Summary

This article will guide you through the information required to request a new service in TeamDynamix, including service name, description, responsible group, service manager, request fields, and other details.

Body

Quick Links:Submitting a New TeamDynamix Service Request | Required Fields | Optional Fields

Submitting a New TeamDynamix Service Request

All tickets in TeamDynamix are based on a service. Services determine what information is collected, who the ticket is assigned to, and how it is routed. If the wrong service is used, tickets may be incomplete or assigned incorrectly.

  1. Open the Request a New TeamDynamix Service page.
  2. Click Request Service (log in if prompted).
  3. Complete all required fields with clear details.
  4. Click Submit.

Note: Some new requests may require approval before being added to the catalog. 

Required Fields for a New Service

Service Name

Keep it short and user-centric. Avoid jargon unless the audience is technical. Do not start every service with “Request” or “Report.”

Example: Website content errors

Short Description

A single sentence, ending with a period. May include alternate terms users might search for. Can be action-oriented (e.g., “request,” “report”).

Example: Report content errors and broken links on the Chico State website.

Long Description

A few sentences that explain what the service is, who it is for, limitations/features, and any costs.

Example:

Report content errors (outdated content, typos, incorrect information) on the Chico State website. Website owners will be notified and errors corrected where possible. Have the page URL and the specific error ready.

Members of the campus community can click Request Service (log in if prompted) to report the error.

The public can contact IT Support Services at 530-898-4357 or email itss@csuchico.edu to report website errors.

For Campus Directory errors, contact the appropriate directory maintainer.

Responsible Group

The TeamDynamix group initially assigned the ticket (not an individual). If a new group is needed, submit a request.

Example: TDx-ITSS-accounts

Service Manager

The service manager must be a specific person (not a group) with decision-making authority.

Responsibilities include:

  • Providing service catalog entry content
  • Defining ticket structure/fields and default routing
  • Reviewing services and requesting additions/changes/deletions

Optional Fields for a New Service

Custom Form Fields

By default, requests include Subject, Description, and Requestor. For each additional field, provide:

  • Field name
  • Help text (purpose of the field)
  • Data type (text, date picker, checkbox list, multi-select, dropdown, yes/no, etc.)
  • Values (for predefined lists)
  • Required (Yes/No)

Example:

  • Field name: Computer Operating System
  • Help text: The operating system the computer is running
  • Data type: Drop-down list
  • Values: macOS, Windows, Chrome OS, Other
  • Required: Yes

Tags

Helpful keywords for search. Do not repeat words already in the title/description.

Restricted To

Available to all users or limited to specific TeamDynamix user groups. Services cannot be restricted only to faculty, staff, or students.

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Details

Details

Article ID: 8387
Created
Wed 8/12/15 1:25 PM
Modified
Fri 9/19/25 7:45 PM

Related Services / Offerings

Related Services / Offerings (1)

Request a new service in TeamDynamix.