Student Printing with CatPRINTS

This article will guide students through using CatPRINTS, Chico State’s centrally managed printing service, including costs, kiosk locations, printing steps, and troubleshooting.

Quick Links: | What is CatPRINTS? | CatPRINTS Locations | Using CatPRINTS | Support | Known Issues |

What is CatPRINTS?

In January 2024, the Division of IT (DoIT) launched a new, centrally managed student printing service, supported by IT Support Services, aimed at enhancing the student user experience. 

Key aspects of the improved printing solution include:

• Improved user experience: Streamlined and more intuitive printing process.
• Consistency and ease of use across campus: Simplified access to printing services at multiple locations.
• Free prints: Students receive the first 100 prints each semester at no charge (a $10 value).

What does CatPRINTS cost to print?

After the free prints each semester, CatPRINTS can charge your Wildcat$$ account.

• Black & White Prints will be 10 cents/page.
• Color Prints will be 27 cents/page.

Printing funds can be added via Atrium Connect Wildcat ID Services. Options to pay using a debit or credit card are available in the main library locations; the Grove, 2nd Floor, and 4th Floor spaces.

 Where can I find support?

Questions and problems should be directed to IT Support Services. Support options include:

• Visit us in Meriam Library 142
• Call us at (530) 898-HELP (4357)
• Request Service or ask the CatBot in the Service Catalog

Where can I find a CatPRINTS Kiosk?

CatPRINTS kiosks can be found in various locations across campus. Location for general use are listed below. All locations, including those in Housing facilities are located on the Campus Map Campus Map - CSU, Chico

• Meriam Library (MLIB)
  • 1st floor, The Grove Study Space
  • 2nd floor (MLIB 201)
  • 4th floor (MLIB 460) (Color Printing) 
  • 1st floor, El Centro Resource Center (MLIB 161)
• Behavioral and Social Sciences Building (BSS)
  • 1st floor, BSS Success Center (BSS 111)
• Bell Memorial Union (BMU)
  • 2nd floor, student study space
• Modoc Hall (MODC) 
  • 2nd floor, BSS Success Center (MODC 223)
• O'Connell Technology Center (OCNL) 
  • 2nd floor, ECC Student Success Center (OCNL 247)
• Science Building (SCI) 
  • 4th floor, NS Student Success Lab (SCI 450)
• Student Services Center (SSC)
  • 3rd floor, outside EOP (SSC 310)
• Tehama Hall (THMA) 
  • 1st floor, CME Success Center (THMA 111)
• Yolo Hall (YOLO) 
  • 1st floor, outside Recreation, Hospitality, and Parks Management office (YOLO 173)
• Campus Housing Facilities (for residents of those facilities)

Using CatPRINTS

Sending Prints to a CatPRINTS Kiosk

Using a Campus Computer (student use computers located in a computer lab or success center space in close proximity to a CatPrints printer)

1. Open the file(s) you want to print. Print it by clicking the Print option, pressing CTRL + P (PC), or Cmd + P (Mac) on the keyboard. 
2. In the print window, make sure your selected printer is a CatPRINTS printer. 
   • Use CATPRINTS-CATPRINTS_BW for Black & White printing.
     • Sending a color print to this printer will turn it Black & White.
   • Use CATPRINTS-CATPRINTS_Color for Color Printing.
     • Only available on Meriam Library 4th floor.
     • If you do not see the Color Printer, see our note below regarding Known Issues. 
3. Proceed with the steps below to release the print job from a CatPRINTS Kiosk. 

Using a Personal Device

1. Use a web browser to launch the Web Print Console. You can find the console here: https://catprints.eprintitsaas.com/user/sign-in
2. Log into the console using your Chico State email and password. You will be prompted with Duo.
3. Upload files by clicking Select Files or dragging and dropping your files to the screen. 
4. Customize your print preferences, then click Submit.
   • If you select Grayscale printing, your print will be available at most CatPRINTS kiosks.
   • If you select Color printing, your print will be sent to the Meriam Library 4th floor kiosk.
5. Proceed with the steps below to release the print job from a CatPRINTS Kiosk. 

Releasing a Print Job

There are two ways to release a print job: 

Using Your Wildcat ID Card

1. Using your Wildcat ID Card, tap the card on the sensor. 
   • If this is your first print, you have to sign in with your username and password to associate your card number with your username. 
2. On the kiosk display, you can either Print All or select specific files to print.
3. Once you print your files, the kiosk should automatically sign you out.

Using Your Login Credentials

1. On the kiosk, tap the screen to log in  
2. You can either Print All or select specific files to print.
3. Once you print your files, the kiosk should automatically sign you out.

Known Issues

Known Missing Print Queues from Campus Computers

Sometimes when using a campus computer to print, the print queue is not available.

As a workaround, follow the instructions for personal devices to print: 

1. Launch the Web Print Console. You can find the console here: https://catprints.eprintitsaas.com/user/sign-in
2. Log into the console using your Chico State email and password. You will be prompted with Duo.
3. Upload files by clicking Select Files or dragging and dropping your files to the screen. 
4. Select Color printing and your print will be sent to the Meriam Library 4th floor kiosk. or Black & White for printing at other locations.
5. Proceed with the steps above to release the print job from a CatPRINTS Kiosk. 

 Still need help? Contact IT Support Services for further assistance.
  
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