Chico State Email Setup for iPhones & iPads

This article shows how to add and remove your Chico State email accounts for iOS devices.

Quick Links: | Adding your Account to Mail | Removing your Account from Mail | Using the Outlook App |

Whether you're setting up your Chico State email for the first time or reconfiguring it after a password reset, these instructions will guide you through setting up your Microsoft Exchange email account on iPhones and iPads.

Using the native Mail app:

Adding your Account

1. Open the Settings app.
   • If you have iOS 17.7 or earlier, scroll down and click the Mail app.
   • If you have iOS 18.0 or later, scroll to the bottom, and click Apps then Mail.
2. In the ​​​​Mail section, click Mail Accounts. This should display all connected accounts.
3. If your Chico State email is not displayed, choose Add Account. If your Chico State email is listed, see "Removing Exchange Account" below.
4. Choose Microsoft Exchange from the account types listed.
5. Enter your Chico State email address in the pop-up window.
   • In the description box, you can change the account's display name. By default, it will show "Exchange," but you can rename it to something like “Chico Email” or “Work Email” if preferred. 
6. On the next pop-up, choose Sign In.
7. You will be redirected to the Chico State login page. Enter your Chico State password, then hit Next.
8. Approve the sign-in request in Duo Mobile when prompted.
   • There is a known issue where the Mail setup may timeout if you exit the Settings app. To avoid this, swipe down or long-press the Duo Mobile notification instead of opening the Duo app or tapping the notification. 
9. On the next screen, hit Save.

Removing your Account

If you need to remove your email from your iPhone or iPad, or if you need to update your password after a password reset, use the following instructions:

1. Open the Settings app.
   • If you have iOS 17.7 or earlier, scroll down and click the Mail app.
   • If you have iOS 18.0 or later, scroll to the bottom, and click Apps then Mail.
2. In the ​​​​Mail section, click Mail Accounts. This should display all connected accounts. Select your Chico State email. 
3. At the bottom of the screen, tap Delete Account, and confirm by selecting Delete from My iPhone.
   • This will not delete your email, it will only remove it from your device. 
4. After removing the account, you will need to re-add it using the information in the "Adding your Account" section above.  

Using the Outlook App

1. Install Microsoft Outlook from the App Store if you do not already have it.
   • You can find the app here: https://apps.apple.com/us/app/microsoft-outlook/id951937596
2. Once installed, open the Microsoft Outlook app.
3. You should immediately see Add Account. Enter your Chico State email address.
4. On the next window, enter your Chico State password, then hit Sign in.
5. Approve the sign-in request in Duo Mobile when prompted.
6. After signing in, the app will take a few minutes to sync your emails.

 Still need help? Contact IT Support Services for further assistance.
  
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