Content Contributor Role Overview and Site Strategy

This article will explain the Content Contributor role, how it supports Chico State’s site strategy, and outline responsibilities and onboarding timelines.

Quick Links: | Understand the Content Contributor Role | Learn About the Site Strategy | See How the Role Supports the Strategy | Understand the Web Services Partnership | Review the Role Adoption Timeline |

Understand the Content Contributor Role

This guide equips Content Contributors with the knowledge to make updates and review university website content while maintaining a cohesive and unified online presence. It explains the purpose of the role and how Content Contributors support their department and Web Services. Additional materials include communication guidance and a timeline for training and role adoption.

Are you a department director or college dean seeking more information about this role? Contact Web Services at webservices@csuchico.edu.

Learn About the Site Strategy

Chico State initiated a web project to improve long-term success and support enrollment growth. This strategy focuses on aligning website design with the university brand while ensuring quality through streamlined content and consistent structure.

This initiative addresses common issues such as:

• Navigation challenges
• Outdated search results
• Inconsistent website experiences
• Unprofessional or unclear content

Improving these areas strengthens the university’s brand and better serves prospective students and current campus audiences.

See How the Role Supports the Strategy

Content Contributors play a central role in ensuring website content is accurate, consistent, and effective. They help maintain a streamlined content structure that supports long-term quality and sustainability.

Content Contributors receive training and ongoing support to build skills aligned with the site strategy.

Content should be:

• Easy to understand
• Organized clearly
• Focused on a clear purpose

Key Responsibilities

1. Collaborate with Web Services
2. Review and vet submitted content
3. Conduct regular content audits within assigned areas
4. Follow accessibility and usability best practices

Understand the Web Services Partnership

Web Services and Content Contributors work together to design, maintain, and improve university websites.

Web Services Responsibilities

• Add new pages, documents, and folders
• Implement design changes

Content Contributor Responsibilities

• Access and maintain department website content
• Edit text, headings, and images within approved components
• Ensure consistent tone and style

Review the Role Adoption Timeline

The Content Contributor onboarding process includes four phases.

Approval and Planning

• A welcome email with supporting documentation is sent
• The Content Contributor Questionnaire is completed

Web Training - Phase 1

• Roles and expectations are reviewed
• Communication methods are introduced
• Writing for the web and accessibility training are assigned

Web Training - Phase 2

• Web Services workflows are introduced
• Component definitions are reviewed
• Login and dashboard navigation are covered
• A practice page is created
• A workflow submission is completed

End-of-Onboarding Conclusion

• Questions and answers session
• Monthly check-ins are scheduled

 Still need help? Contact Web Services for further assistance.
  
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