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Quick Links: | Getting Started | Managing Documents | Signatures & Email Notifications | Mobile Device Usage |
Getting Started
How do I install Adobe Sign?
Adobe Sign is a web-based application that works with modern web browsers. There is no need to install any software.
You can access Adobe Sign by logging in here: Adobe Sign Login (https://na1.documents.adobe.com/account/homeJS).
- At the sign-in screen, do not enter your Chico State email address. Instead, enter csuchico.edu and click Continue.
- You’ll be redirected to the Chico State Shibboleth login page. Enter your Chico State username and password to sign in.
Do I need an Adobe Sign account?
You do not need an Adobe Sign account to sign documents. Staff and faculty automatically have a "signer" account.
However, if you need to send documents for signature, you will need a "signer and sender" account. To request this access, submit a TeamDynamix ticket for Adobe Sign (New, Modify, Delete).
What are the roles in Adobe Sign?
- Signer: A signer is required to apply at least one signature to a document. This is the default recipient role.
- Sender: A sender has permission to send documents for signature. If you need this role, submit a TeamDynamix ticket for Adobe Sign (New, Modify, Delete).
Can I use Adobe Sign for any form that needs signatures?
Most department, college, or division forms that are typically printed and signed should be processed through Adobe Sign.
Forms containing Level 1 Data must follow specific processing policies. If your document includes Level 1 data, submit a TeamDynamix ticket for Adobe Sign Level 1 Data Process Request.
Managing Documents
Will I have access to my completed document after it routes for signatures?
Yes. If you were a participant (sender, signer, or CC’d recipient), the document will be available via the Manage tab at the top of the page.
The Manage page allows you to:
- View the status of documents (In Progress, Waiting for You, Complete, Canceled, Expired, Draft).
- Access completed agreements.
Can I cancel a document after I send it?
Yes, but only before the recipient has signed.
- If the document has not been signed, you can cancel it.
- If the document has already been signed, it cannot be canceled.
Can I print documents in Adobe Sign?
Yes, Adobe Sign allows you to print documents after they have been signed.
Signatures & Email Notifications
What email account do Adobe Sign agreements come from?
All Adobe Sign agreements are sent from adobesign@adobesign.com.
To ensure you receive these emails, add adobesign@adobesign.com to your safe senders list. If you don’t see an expected agreement, check your junk folder.
Why doesn't my signature have the Adobe Sign "blue line" with my name and date?
If you upload a signature file, Adobe Sign does not add the blue line with your name and date.
To fix this:
- Log in to Adobe Sign.
- Click your Profile icon in the top right corner, then Profile Settings.
- Select My Signature in the Personal Preferences section of the left sidebar.
- For Your Saved Signature or Your Saved Initials, click Create, then select the Mobile option.
- Enter your mobile phone number, and you will receive a link to create your Signature or Initials.
- On your mobile device, create your Signature or Initials, then click Done.
- Back on your computer, you should see the Signature or Initials you created. Click Apply to update.
Your new signature will include the blue line with name and date.
Mobile Device Usage
Can I use my mobile device to sign a form?
Yes! Adobe Sign works on all major mobile devices and tablets without requiring an app download.
Can I send a document for signature from my mobile device?
Yes, but you need the Adobe Sign mobile app. Download the app from your smartphone's app store:
Once you have installed the app, you can log in by entering csuchico.edu as your domain and signing in with your Chico State credentials.
Still need help? Contact IT Support Services for further assistance.
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