Supported Hardware (Minimum Specs)

The following specifications have been determined to be the minimally acceptable levels for computing and printing hardware at CSU Chico for the academic year 2016-2017. Any service or support we are asked to provide for computing equipment below these levels (hardware, applications, and operating system) will be serviced and supported as resources are available, will be provided on a "best effort" basis and will require a CAF for any needed parts.

Minimum desktop specifications as of February 9, 2017

  Approx Age Processor Memory Operating System Typical Minimum Model
Windows PC 5 Years Intel Core i3 4GB DDR3 RAM Windows 7 (10 is Standard) Optiplex 3020
Apple 5 Years Intel Core i3 4GB DDR3 RAM MAC OS X 10.10 Intel-Based

Campus Models No Longer Fully Supported:

  • Any 3-digit Dell Optiplex 990 and below (5 years old avg)
  • Dell Latitude D-Series Laptops
  • Any system using DDR2 RAM
  • Any system using Pentium or Core 2 Duo Processors

This above list is not all inclusive, but does represent a number of machines still in use across campus that are no longer fully supported.

Important Out of Warranty Repair Information:

Non-charged departments:

Parts and materials charges apply for all out of warranty desktops and laptops, including supported Dell and Apple desktops and laptops.

Charged departments:

Time and materials charges apply, whether the equipment is supported or unsupported, in warranty or out.

Unsupported Hardware:

Any repair/troubleshooting/service on unsupported hardware regardless of warranty status will be performed on a "best effort" basis. It is very possible that older hardware cannot be repaired in a cost-effective manner. In this case, new hardware will be required.
In some cases, we may have surplus equipment that can be furnished at low or no cost to departments to replace extremely outdated equipment.

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Article ID: 8731
Thu 9/10/15 10:38 AM
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