Installing/Removing Clearpass OnGuard on Mac OS

Install | Remove | Troubleshoot/Known Issues

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If Clearpass Onguard has a Red symbol you may need anti-virus software. Avira is recommended.

Installing Clearpass Onguard 

1. Download the Clearpass OnGuard client for Mac: ClearPassOnGuardInstall.dmg
2. Double click on the .dmg file and open it up.
3. Then double click on the ClearPassOnGuard.pkg icon.

If an error message comes up saying the file is corrupted or can't be opened because it is from an unidentified developer, please follow these steps.

4. When the installer opens, click Continue.

 Accepting the installation for Clearpass Onguard.

5. After clicking Continue, you'll see the end user license agreement. Read it and if you accept, click Continue.

Accepting the License agreement.

6. If you are prompted for your computers username and password, enter your credentials and then click Install Software

Allowing Clearpass to install.

7. After the installation completes, a window will pop up letting you know that the installation has finished. Click Close.Completed Installation of Clearpass Onguard.

After installation has completed ClearPass OnGuard will prompt for your credentials. Enter your Username and Password and click OK.

VPN USERS ONLY: **Clearpass Onguard will NOT connect or prompt for password until after the VPN is connected.***



Removing Clearpass Onguard

1. Open the "Finder" from the launch bar.

Example of the Finder Image.

2. Open the "Application" folder and expand the "Aruba Networks folder and run the "Uninstaller".

Example of the location of the Clearpass Uninstaller

3. Follow the directions to complete the removal of Clearpass Onguard.

Confirming Clearpass Onguard was removed successfully

Troubleshooting/Known Issues Clearpass Onguard

Unable to open due corrupt file or unidentified developer

1. Open the System Preferences.

Opening the System Preferences

2. Open the Security & Privacy settings.

Selecting the Security and Privacy settings

3. In the General Tab, unlock the settings.

Selecting the General tab and unlocking the window to make changes.

4. Enter Username and Password.

Entering your username and password to allow for changes.

5. Select "App Store and identified developers" OR "Anywhere" if present.

Selecting the correct setting to allow the file to be opened

6. Reopen the file having issues.

If unable to resolve issues, have unreported issues, or would like assistance please contact ITSS (530-898-4357) or visit in person in MLIB 142

  1. Please review the "Known Issues"  page for further issues.   
  2. A list of supported antivirus software can be found here.
  3. Confirm Updates are turned on properly.
  4. Confirm Clearpass Onguard is running version 6.6.2.
    • Select the Clearpass Onguard tray icon and select "About Clearpass Onguard"

Opening the About page for Clearpass OnGuardConfirming the Clearpass Onguard version


Please do not leave the comment section blank! Provide constructive feedback to make this page better. Further inquiries can be forwarded to ITSS in Meriam Library 142, or via phone (530)898-4357.

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Article ID: 7731
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10/16/2017 1:46:42 PM