Delegate Account Access via Outlook on a PC

Open Account Settings

With Outlook open, go to the File menu and click on Account Settings.

Screenshot of the Account Settings icon.

Select "Account Settings" from the dropdown menu

Edit Exchange Account

Make sure that your Exchange Account is highlighted in the accounts list, then click Change.

Change is selected in Account Settings under the email tab

Next, click on the More Settings button and then go to the Advanced tab.

Additional Mail account settings box in Outlook Desktop

Add Additional Mailbox

Click the Add button and enter the user ID of the mailbox you wish to add, then click OK.

The mailbox desired is added to the Add Mailbox menu.

Make sure the correct name is selected in the Check Name box and click OK.

The Check Name menu item is shown to choose the correct mailbox.

Apply and Close

Click Apply and OK, then click Next and Close.
You should be able to see the new mailbox on the side menu.

Screenshot of the new inbox.


Click on the arrow to expand.

New email inbox and all the options within it.

Congratulations! You can now access an additional mailbox while logged into your own exchange account.

If you can not access the folders you may not have the permissions on the folders. Anyone who has rights on the email box that you just added can give you permissions on that mailbox.

 

Here is a full video demonstrating the process:

 

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Details

Article ID: 15840
Created
Wed 8/17/16 11:21 AM
Modified
Fri 3/8/24 1:35 PM