[RESOLVED] Why am I seeing "Application Error" when embedding a Kaltura video in Canvas?

This issue has been resolved in the latest Kaltura release. If you still receive this error, please clear your cache and cookies. If, after clearing your cache and cookies, the issue persists, please contact Learning Technology Services.

Quick Links: | Environment | Solution | Root Cause |

When users attempt to embed a video from Kaltura using the Browse, Search, and Embed (BSE) tool within the Rich Content Editor in Canvas, they receive an "Application Error" message. This issue primarily affects users who have not yet authorized the Kaltura app within Canvas, preventing them from embedding videos as intended.

Environment

  • Canvas LMS
  • Kaltura integration with Canvas
  • Rich Content Editor in Canvas
  • Browse, Search, and Embed (BSE) tool for Kaltura videos

Solution

To fix the "Application Error" when embedding a Kaltura video in Canvas, do the following:

  1. From the Canvas global navigation, select My Media.
  2. If prompted, authorize the Kaltura Scoped Key to grant necessary permissions.
  3. Return to the location in Canvas where you want to embed the video.
  4. Use the Browse, Search, and Embed tool in the Rich Content Editor to embed your Kaltura video.

Now, your video should be successfully embedded in the Canvas Rich Content Editor without triggering the error.

Root Cause

When users have not authorized the Kaltura app within Canvas, the Browse, Search, and Embed tool does not prompt for the necessary permissions, leading to the "Application Error." Authorizing the Kaltura Scoped Key via My Media ensures that the integration functions correctly, allowing videos to be embedded without issues. This is a known issue and Kaltura is working on a resolution.

Still need help? Reach out to Learning Technology Services for further assistance.

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