In early Summer 2023, Chico State will begin decommissioning the current @temp.csuchico.edu Microsoft "rogue" tenant with a preference toward the @csuchico.edu Microsoft accounts. Before this decommission begins, Chico State @temp users need to migrate any files they wish to keep. This guide should walk you through moving files from one account to another. Please note this migration is only intended for anyone who has used their @mail.csuchico.edu to create an Office 365 account.
Note: This process DOES NOT work for OneNote files. While it will "copy" over, the file will display an "insufficient permissions" message. To copy OneNote files, follow the instructions here: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=113473
To begin...
Note: It is recommended to do this in a Private/Incognito window so that there are no currently cached Microsoft Logins.
In a new tab or browser, type mover.io into the address bar at the top of the page. You can also click the link here: https://mover.io/index.html
Scroll to the bottom of the page until you see the Mover Transfer Wizard for individuals and students. See the image below:
Click "Go to Transfer Wizard" and wait for the next page to load. It will say "Checking Authorization". Once the page finishes, you will be prompted to sign in with Microsoft. Use the [username]@temp.csuchico.edu account.
Note: Your @temp.csuchico.edu account may have a different password than your current Chico State Portal password. You should be able to reset this password on your own. If you cannot, call ITSS at 530-898-4357.
Once you have signed in with the @temp account, you should see a menu asking you to select a source and destination.
Selecting the @temp source account
Under Step 1: Select source select "Authorize a New Connector" and choose "OneDrive for Business (Single User)". Click "Authorize"
You can leave the Display Name as it is, but click "Authorize" again.
Now you will be prompted to sign into the Source Account. The Source Account is the @temp.csuchico.edu account.
Once you've signed in properly, it should display all of your files.
Selecting the @csuchico destination account
Setting the destination account will be similar to setting the source.
Under Step 2: Select destination select "Authorize a New Connector" and choose "OneDrive for Business (Single User)". Click "Authorize"
You can leave the Display Name as it is, but click "Authorize" again.
Now you will be prompted to sign into the Destination Account. The Destination Account is the @csuchico.edu account. You will have to use Duo to authenticate.
Once you've signed in properly, it should display all of your files. You can then choose a specific folder location, or create a new folder to save the files.
Start the file transfer and locate the files
Under Step 3: Start transferring select "Start Copy"
On the next screen, you should be able to see any pending transfers, as well as any completed past transfers.
Once the copy is completed, sign out of the @temp.csuchico.edu account completely (if in a private/incognito window, close it completely). Now when you sign into your @csuchico.edu account, you should see a copy of your files and folders in your OneDrive.
Known Issues:
Occasionally, people are reporting getting an error that says "Sorry, we couldn't open 'https://csuchico-my.sharepoint.com/personal/username_csuchico_edu/Documents...'". If you experience this, follow the instructions below to access your files.
Open any of the Office Apps (Word, for example) and make sure that you are not signed into the username@temp.csuchico.edu account. If it shows up, make sure to sign out and remove the account completely.
Next, check the attached system accounts by going to Settings > Accounts > Email & Accounts. Then Settings > Accounts > Access work or school.
If the username@temp.csuchico.edu account is in either place, click on it, then Disconnect.
Next, check OneDrive to make sure it isn't connected to the username@temp.csuchico.edu account. Under OneDrive settings, go to Account to verify @temp.csuchico.edu is not listed.
Lastly, close all Office applications (Word, PowerPoint, Outlook, etc.) and navigate to Local Disk (C:) > Users > [username] > AppData > local > Microsoft > Office > 16.0 and locate the OfficeFileCache folder and rename it to OfficeFileCache_OLD
Note: AppData is a hidden folder. You will need to turn on hidden folders in the AppOptions.
