Error When Opening Files (404)

When opening files in Blackboard on the Microsoft Edge web browser, this error may appear:

404 File or directory not found error message.

This is likely a result of a known issue. 

How To Fix:

1) Log in to Blackboard using a different web browser (such as Google Chrome or Firefox) and open the file normally. 


2)  Turn off the following feature: Edge Settings > Downloads > Open Office files in the browser 

Image showing the three dots in the right hand corner to access Microsoft Edge settings.Download settings within Microsoft Edge to turn off Opening Office Files in the browser.

Once this feature has been turned off in the settings, clicking the file will now start a download, which can then be opened on the device. 



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Article ID: 113309
Mon 12/6/21 3:51 PM
Thu 6/2/22 10:59 AM