Zoom Error 2116 - Your email is invalid

Zoom error code 2216

If you encounter this error while attempting to join a Zoom meeting through Blackboard, it's likely that your Zoom profile and your Blackboard profile have different email addresses set.

To work around this, please log into Zoom directly. Currently the Blackboard-Zoom integration does not work well for users who encounter this email mismatch.

Download the Zoom client

If you are on a University-owned computer, Zoom should already be installed. If you are on your own device, select one of the options below:

Log into Zoom

If you are prompted to log in, select "Sign In with SSO"

Zoom login screen showing Sign in with SSO

On the SSO screen, enter the domain "csuchico" so that the full domain reads as csuchico.zoom.us

Zoom SSO menu showing csuchico domain

That will send you to a campus web form, where you should be able to log in as you normally would.

Join the meeting

If the host provides you with a meeting link, you can click on that link and it should take you directly into the meeting.

If the host provides you with a meeting ID and passcode, you can click "Join" in the Zoom client and it will prompt you to enter the necessary information.

If you are joining a meeting through Blackboard, the ID and passcode are available to instructors through the Zoom menu. You may need to copy that information and join through the Zoom client.

If you are an instructor hosting meetings through Blackboard and you encounter this issue, it may be easier to bypass the integration until this issue can be resolved. You can still schedule meetings in the Zoom client, and share links to those meetings in Blackboard.

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Details

Article ID: 112985
Created
Wed 8/19/20 2:40 PM
Modified
Wed 5/19/21 2:04 PM