Zoom Frequently Asked Questions

Zoom FAQs

Zoom Logistics

Where can I find Zoom?
What platforms are supported by Zoom?
How many people can attend a Zoom meeting?
Can I get training on Zoom?

Creating Meetings

What’s the difference between a Zoom meeting created through Blackboard Learn and a Zoom meeting created directly on Zoom?
How do I create Office Hours for all my students in all my Blackboard Courses?
How do I access or change my Zoom meeting settings?
To access the Zoom Portal Settings
To access the Zoom Desktop Application Settings

Accessing Zoom Meetings

What is this Sign In Window?
How do I turn off email notifications when participants join my Zoom meeting early?
Why am I having trouble getting into my Zoom Meetings?

Video

What's the difference between gallery view and speaker view?
How Can I Spotlight Certain Speakers?
How do I set my virtual background?
How do I get a Chico State Campus Virtual Background?
Why does my virtual background not show up correctly (face not recognized, etc.)?
Why don’t I see my Zoom Profile Picture?

Audio & Sound

How can participants join a Zoom meeting using their phone?
How do I turn on/off a Chime when people enter my Zoom meeting?
How can I mute participants?

Screen Sharing

How do I move my Zoom task bar when sharing my screen?
Why can’t I see my video panel when sharing my screen?
My screen share isn't sharing sound, what do I do?
I am trying to share a video. I can hear the sound but participants only see a black box.
How can my students share their screen?
How can I share my Zoom windows when I am in Zoom?
Why can’t I see the chat when I share the screen?

Breakout Rooms

What are break out rooms and how do they work?
How to pre-assign breakout rooms?

Recordings

Where can I find a Zoom recording that was saved to the local machine?
How will I know when the Zoom recording is done being processed?
How do I post the recorded Zoom meeting in BbLearn?

Security

 

 

Zoom Logistics

Where can I find Zoom? 

If you are on a university-owned computer, Zoom should be installed already. If you are on a personal computer or mobile device, please go to Zoom's Download Center.

What platforms are supported by Zoom? 

Zoom works on PC, Mac, Android, and iOS devices. Zoom also offers direct integrations with Blackboard and Outlook.

How many people can attend a Zoom meeting? 

CSU Zoom license supports meetings up to 300 participants. You can have up to 50 participants in a breakout room. If you need larger meetings, please open a support ticket

Can I get training on Zoom? 

Faculty: Contact the Technology and Learning Program

Students:  Contact the Wildcat Computing Support 

Creating Meetings 

What’s the difference between a Zoom meeting created through Blackboard Learn and a Zoom meeting created from the Zoom Portal or Client?

  • Creating a Zoom meeting link through Blackboard Learn integration provides an easy, centralized way for instructor and students to access a Zoom meeting.
  • Instructor is the host of the meeting; students are participants. TA’s are alternatehosts
  • Meeting only valid for a single course, for one semester. 
  • Instructors: See Using Zoom with Blackboard Learn for step by step instructions. 

Students & Staff: See Scheduling a Zoom Meeting through the Zoom Portal or Zoom application

 

How do I create Office Hours for all my students in all my Blackboard Courses?

Step-by-Step: Schedule Office Hours in your Personal Zoom room.

How do I access or change my Zoom meeting settings? 

There are two areas for settings:

  • Settings available on the Zoom Portal www.csuchico.edu/zoom.
    These are settings that apply to 

    • Your Profile 
    • In-Meeting Settings (Basic and Advanced) 
    • Recording Settings 
    • Reports
  • Settings available on the Zoom Desktop Applicationzoom icon
    These are settings that apply to 

    • Your video, audio, and monitor setup
    • Your local recording folders
    • The Zoom desktop application chat function 

To access the Zoom Portal Settings 

  • From your browser, navigate to www.csuchico.edu/zoom

  • Sign in using your portal id and password. 

  • Select Settings

Contact the Technology and Learning Program if you would like help with recommended settings. 

To access the Zoom Desktop Application Settings 

  1. From your computer taskbar, start/open the Zoom application. 

  2. From the upper-right corner, select Settings. (shown as a gear icon) 

The setting gear is at the top left corner under the profile picture

From the left navigation area, choose your setting you want to view or edit. You can also select View More Settings to launch the Zoom portal settings

Starting and Joining Zoom Meetings 

What is this Sign In Window?  

You will frequently see this Zoom sign in window. This sign in window is associated with your Zoom desktop or mobile application. Typically, you are already logged in, and can simply minmize the window.  If you are not logged in, ALWAYS select the SSO option. (SSO stands for Single Sign On and ensures you are logged in to your Chico State Zoom account which has unlimited meeting time, cloud recording, pre-assgined breakouts, etc.) 

  1. Select Sign in with SSO.
     

Zoom Sign in window after opening desktop application. Arrow pointing to SSO option

  1. From the Sign In with SSO window, enter csuchico as shown below. 

Sign in with SSO window with csuchico entered in textbox

  1. Select Continue

  2. Enter your Portal ID and password when prompted.
    This displays the Zoom desktop application options. 

 

Zoom desktop application

 

As of Feb 2021, users my inadvertently bypass  Zoom’s “require SSO authentication” setting by:

 

Sign In with Google

  1. In January, we disabled the Google login.

  2. However, users are allowed up to 3 login before they see the following messageerror message when signing in with google

  3. Further complicating the issue, is that with Google, you can stay logged in to the Zoom client for an exceptionally long time before having to sign in again. 

 

Please see the following support article for help verifying you are logged in using your Chico State Zoom account

 

How do I turn off email notifications when participants join my Zoom meeting early?

Go to https://csuchico.zoom.us/profile/setting and enable Email notifications. Note that it is impossible to enable notifications on a per-meeting basis at the moment.

 

Why am I having trouble getting into my Zoom Meetings? 

Please see the following support article for help verifying you are logged in using your Chico State Zoom account

 

Video 

What's the difference between gallery view and speaker view?active speaker view

Active Speaker View 

Active speaker is the default layout. The person speaking displays in the large window.  

 

Gallery view allows you to see up to 50 people’s pictures/video at once while speaker view highlights whoever is currently talking.

 

Zoom Gallery View

Refer to the Zoom help article to change the video layout.

How Can I Spotlight Certain Speakers? video option, participate video more > pin/spotlight for everyone

  • Spotlight video puts a user as the primary active speaker for all participants in the meeting and cloud recordings.  Note: this does not impact local recordings. 

  • To spotlight, you need at least 3 participants in the meeting with their video on and can only be done by the host.

 

Note: Pin screen allows you to disable active speaker view and only view a specific speaker. Pinning another user's video will only affect your local view in the Zoom Room, not the view of other participants and will not affect cloud recordings.

 

How do I set my virtual background?

Choose the (up arrow) the the right of the Video icon in the bottom task bar. A menu should pop up. “Choose Virtual Background…”

in zoom call task bar, video chevron > choose virtual background

How do I get a Chico State Campus Virtual Background?

Thanks to University Photographer Jason Halley! https://www.flickr.com/photos/chicostate/albums/72157713693102873

Download Large 1024 (1024 × 576)

Why does my virtual background not show up correctly (face not recognized, etc.)?

Your background and foreground do not have sufficient contrast or your computer is not powerful enough to remove the background. Try changing your lighting or getting a green screen.

Why don’t I see my Zoom Profile Picture?

Please see the following support article for help verifying you are logged in using your Chico State Zoom account

 

Audio & Sound

How can participants join a Zoom meeting using their phone?

Participants may want to dial in to a Zoom meeting using a phone if your computer does not have a microphone or speakers, or an unstable internet connection. 

Every Zoom meeting has an associated phone number(s). The host of the Zoom meeting can  locate the phone number from the Invite function for that meeting. 

  • The Invite option is available where you created the meeting.

  • Participants >  Invite function within a  Zoom meeting.

How do I turn on/off a Chime when people enter my Zoom meeting?

Globally:  Navigate to www.csuchico.edu/zoom

Select Settings and then select In-Meeting Basic. 

Scroll down to locate  Play sound when participants join or leave.

in meeting basic settings for entrance chime

Within a meeting: You can enable the enter/exit chime while you're in your meeting by clicking on Participants, then selecting More, then Play Enter / Exit hime.

 

in zoom call setting for entrance chime

 

How can I mute participants? 

https://support.zoom.us/hc/en-us/articles/203435537-Mute-All-And-Unmute-All

 

Screen Sharing 

How do I move my Zoom taskbar when sharing my screen?

While screen sharing from a Mac or Windows device, Zoom automatically moves the taskbar to the top of your screen. Click the arrow next to the meeting ID to move the taskbar to the bottom.

shared screen task bar with green flip arrow highlighted

Why can’t I see my video panel when sharing my screen?

While screen sharing Zoom tries to optimize the screen real estate and moves the other participant videos to an adjustable video panel on the right side of the screen.
 

The Participant Video Panel should show by default, but if you do not see it:

  1. Click More in the meeting controls.

More button on zoom taskbar
 

  1. Click Show Video Panel.

Zoom task bar with More > Show Video Panel highlighted

My screenshare isn't sharing sound, what do I do?

  1. Click More on the screen sharing panel.

  2. Click Share computer sound

Watch (2 min): Sharing sound in Zoom

I am trying to share a video. I can hear the sound but participants only see a black box. 

You may need to disable hardware acceleration for the browser.

How can my students share their screen?

You can change this setting on-the-fly during the meeting by selecting Security > Allow Participants to Share Screen. 

How can I share my Zoom windows when I am in Zoom?

  1. From your Zoom meeting, locate the Zoom taskbar and  select the up arrow next to your video.

  2. Select Video Settings

video chevron > video setting

 

  1. From the Settings window select Screenshare then Advanced.

shared screen tab on the left > advanced

  1. From Screen Capture mode, select Advanced Share without Window Filtering drop down menu > advanced share without filtering

 

Why can’t I see the chat when I share the screen?

While screen sharing Zoom tries to optimize the screen real estate, and condenses the chat and other functions under the More button on the Zoom taskbar. To see the Chat while screensharing, select More, then select Chat.

Zoom task bar with More > Chat highlighted

 

Breakout Rooms

What are break out rooms and how do they work?

Article - Managing Breakout Rooms

How to pre-assign breakout rooms?

  1. Sign in to Zoom at https://www.csuchico.edu/zoom

  2. Go to the meetings tab on the sidebar. 

  3. Find your meeting in either upcoming meetings or in previous meetings and open it. 

  4. Scroll down and click Edit this meeting

  5. Check the pre-assign breakout rooms checkbox. If this isn’t available, go to https://csuchico.zoom.us/profile/setting and enable breakout room pre-assign under In Meeting (Advanced).

  6. Create rooms and add students’ @mail.csuchico.edu email addresses.

  7. Instruct your students to go to https://csuchico.zoom.us/profile BEFORE joining the meeting for the first time.

 

Why are Participants Not Put in Breakout Rooms Automatically? 

Please see the following support article for help verifying you are logged in using your Chico State Zoom account. 

 

Recordings 

Where can I find a Zoom recording that was saved to the local machine?

Go to https://csuchico.zoom.us/recording/local

You can also start the Zoom desktop application and select Settings > Recordings to open the folder directly. 

How will I know when the Zoom recording is done being processed?

You’ll receive an email in your @csuchico.edu email.

How do I post the recorded Zoom meeting in BbLearn?

Cloud Recordings: 

  1. Wait for your cloud recording to process.

  2. Go to Blackboard and enter the course you want to post the recording in.

  3. Go to the content area you want to post the recording in.

  4. Click Build Content then click Kaltura Media.

  5. Find your meeting recording and click Embed.

  6. Name the video and press Submit.

Local Recordings:

  1. Go to Blackboard and enter the course you want to post the recording in.

  2. Go to the content area you want to post the recording in.

  3. Click Build Content then click Kaltura Media.

  4. Click Add New, then click Media Upload.

  5. Upload the zoom_0 video file from your computer. If you can’t find the recording, go to https://csuchico.zoom.us/recording/local.

  6. Name the video something descriptive. This is the name that will appear in your My Media.

  7. Click Save and Embed.

  8. Name the video in Blackboard. This is the name that will show up in your course.

Security 

Zoom enables meeting hosts to configure security settings the following ways:

On the fly during the meeting using the Security button (allow participants to screen share, chat, etc.; you can even lock the meeting down entirely if you experience what is now commonly known as a Zoom bombing)

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Details

Article ID: 101638
Created
Mon 3/16/20 4:44 PM
Modified
Fri 12/10/21 1:55 PM