"MFP Isn't Printing" - PC (Windows)

Common MFP Printing Issues on PC/Windows Computers

• Print job pausing in queue
• Print jobs are printed out with jargon or random characters
• MFP Notification for Page issues
• "Attention: Another user is logged on with the same username and logon name." 

Preliminary troubleshooting:

1. Ensure you have UniFlow Installed and that you have an account (PIN and account are added to a Cost Center). If you don't have an account setup, please submit a support ticket: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806

2. If you are using a PC Desktop, ensure you are plugged into a valid network cable. For laptops, ensure you are connected through the GlobalProtect VPN.

   • Here is a guide to configuring the VPN on Windows: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=106451

3. There is no paper jam.

4. There is sufficient ink and paper.

Print Job Pausing in the Queue

When a print job is paused in the queue, usually that indicates one of the following situations: 

• The user is in multiple cost centers, but the Uniflow client isn't installed.
• The user is not in any cost centers. 

If the user has multiple cost centers Uniflow must be installed in order to allow the user to select which cost center they want to use to pay for the print job. Here is a guide to install Uniflow: https://support.csuchico.edu/TDClient/1984/Portal/KB/ArticleDet?ID=10556​ Once Uniflow has been installed, reboot the PC to allow the MOM (Uniflow) client to start after reboot. ​​​​​​

If the user doesn't have any cost center association, they can request to be added to one through this link: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=14806

Print Jobs Print as Random Characters

Print jobs that come out as multiple pages of jargon would look something like this: 

This issue is usually due to a misconfiguration of the drivers or improper drivers for the copier (Incorrect version or model).

You can try to fix this issue by going through the path: Settings > Devices > Printers & Scanners > [Copier name] > manage > Printer properties, from here a dialog should pop up listing the properties of the printer, select the Advanced tab and ensure that the generic drivers: "Canon Generic Plus PS3" is in use. (Usually, the option to change the drivers is unavailable since the copier was most likely added through \\mfp-printers). 

If the issue persists, submit a ticket through this link to have a Print-Support technician take a look at this issue: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=10475

MFP Notification for Page issues

Generally, when all of the above is not the issue, the problem is with incorrect page sizing. You may see errors saying there is a "page size error" or that the printer is out of paper.

The out-of-paper error is because the copier wants to pull a certain paper size that is not in the copier and was set in the print job. This problem most commonly occurs with PDFs but has been known to also happen with Word.

Adobe PDF

1. Go up to file and select "Print..."
2. Select "Fit" under "Page Sizing and Handling" 
3. De-select the check box for "Choose Paper Source by PDF Page Size" if it's checked.

After these settings are changed, the PDF document should print normally. 

If you are still experiencing difficulties, please create a ticket here: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=10475

Microsoft Word 

There are 2 different sizing setup options in Word.

Page Setup

Select "File" from the Word menu and select "Print". Make sure Letter (8.5" x 11") is selected. 

Page Size in "Layout"

1. Go to "Layout" in the document options bar.

2. Select "Size" 

2. Make sure it's set on US Letter (8.5" x 11")

After these changes, the document should print normally. 

If you are still experiencing difficulties, please create a ticket under: https://support.csuchico.edu/TDClient/1984/Portal/Requests/ServiceDet?ID=10475

"Attention: Another user is logged on with the same username and logon name."

This Uniflow dialog window pops up when your account is already logged in somewhere else, Uniflow will only allow one login per user to allow print jobs to be processed. It's recommended to select No to allow print jobs from your current workstation. 

 Still need help? Contact IT Support Services for further assistance or put in a ticket with our Print Support team.
  
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